Refund and Returns Policy

CONDITIONS OF SALE (Last update 15 MARCH 2023)

These “General Conditions of Sale” govern the methods and conditions of sale of the products marketed by Drone Emotions Srl.


These general conditions are governed by Legislative Decree 6 September 2005 n. 206 (“Consumer Code”) and SMI (subsequent amendments and additions), in favor of Consumers, by the Consumer Code itself and by any other applicable law.

The General Conditions apply to purchase orders for products issued online on this site.


When completing the online order, by ticking the “I accept the Terms and Conditions” box, the buyer accepts all the contractual conditions set out below. In the absence of express acceptance of the General Conditions, it will not be possible to complete the online purchase procedure.

The prices of the Products published by Drone Emotions Srl must be understood as VAT INCLUDED. The prices of the Products published from time to time by Drone Emotions Srl cancel and replace the previous ones and are subject to the actual availability of the Products. In the event of non-execution of the order by the operator (if the same is due to unavailability of the Products ordered by the Customer) the Operator will inform the Customer as soon as possible, refunding any sums already paid by them against the delivery not performed. In this case, the Customer will not be entitled to any reimbursement or indemnity or compensation of any kind. Drone Emotions Srl reserves the right to modify the General Conditions at any time without notice. However, the changes will have no value in relation to the purchase orders that have been sent before the publication of the changes on the Site. The minimum order for the shipment of the products is 10.00 euros.

The technical and functional characteristics relating to the Products published online by Drone Emotions Srl and through its promotional messages and information brochures are those communicated by the respective manufacturers. The Merchant assumes no responsibility for the truthfulness and completeness of such information. Unless otherwise indicated, the manuals and Software relating to the Products are in English. Product images are indicative and not binding. The products are not supplied on a trial basis.

With the acceptance of the General Conditions and therefore with the issue of the purchase order, the buyer expresses his consent for all communications to be sent and received by e-mail. Of course, you can place telephone orders by providing all the data for completing the order.

The buyer will be responsible for the correctness of the e-mail address and for all the information communicated by telephone and entered when issuing the order or opening an account.

The tax documentation (invoice) relating to the ordered Products will be issued and inserted in the package at the time of shipment.


All delivery costs of the Products are charged to the Customer, except for special promotional offers. Deliveries are normally made by SDA EXPRESS courier, otherwise with the Poste Italiane service or another carrier.

SDA EXPRESS delivers in 24/48 hours, except for special conditions such as public holidays, strikes or extraordinary events. Delivery terms refer to material in stock. No responsibility, for any reason, can be charged by the Customer to Drone Emotions Srl if the products are not delivered according to the indicative deadline indicated above.

Delivery costs are indicated during the order issue procedure after choosing the payment method (credit card, paypal, cash on delivery, bank transfer or poste pay). An integration to the shipping costs may be requested where expressly specified. Delivery costs may vary over time; however, such modifications will have no effect on purchase orders issued before the publication of the modifications on the Site. The Merchant has the right to carry out the delivery of the Products (even relating to the same order) in several successive deliveries, without prejudice, in this case, a single charge to the Customer as transport costs.


Offers and promotions promoted by Drone Emotions Srl on the website or by email, are valid for a certain period or while stocks last, as specified. The special offers offered cannot be combined.

No assistance or replacement is provided in relation to any products received as a gift by the Customer. Even the articles in the “Used-hand offers and end-of-series” session for the electrical and mechanical parts do not have a guarantee.


The Merchant guarantees only the material integrity of the Products at the time of delivery upon payment of the insured shipment chosen when completing the order, and “subject to” collection of the package. Any damages must be reported by the Customer, under penalty of forfeiture, no later than 8 (eight) days from the delivery date. Drone Emotions Srl has 8 days to open a refund procedure for damage to the courier. The Customer will have the right to have the damaged Products replaced, the shipping costs necessary for the replacement of Products are borne by Drone Emotions Srl for the return and by the Customer for the shipment.

The Merchant does not provide any guarantee on the Products other than that provided by the individual Producers. Technical assistance and warranty interventions on the Products are carried out, where foreseen, by the individual Manufacturers, according to the terms and methods indicated in the documentation attached to the Products themselves. In particular, the Merchant does not give any guarantee regarding the compatibility of the Products with other products or equipment used by the Customer, nor does it give any guarantee regarding the suitability of the Products for the specific use intended by the Customer.

The Guarantee is not applicable in the following cases:

1. Tampering, repair and/or alteration by unauthorized personnel.

2. Alteration, deletion or removal of the product serial number.

3. Alteration or removal of warranty seals.

4. Damage caused by electrical failure of the radio equipment, “intentional or accidental” misuse or abuse, neglect or improper maintenance, or use under abnormal conditions.

Without prejudice to cases of willful misconduct or gross negligence by Drone Emotions Srl, it is hereby agreed that, should Drone Emotions Srl’s liability in any capacity towards the Customer be ascertained – including the case of non-fulfilment, total or partial , to the obligations assumed by the Merchant towards the Customer as a result of the execution of an order – the Merchant’s liability cannot be higher than the price of the Products purchased by the Client and for which the dispute has arisen.

The Customer is requested to fill in the appropriate “RMA Product Return Form” (on the website in all its fields, in order to avoid us receiving the material without knowing the reason for the return. It is necessary to attach a copy of the receipt with the return. The Customer will be contacted by Drone Emotions Srl as soon as the material is viewed.

Shipping costs are the responsibility of the sender.

It is possible to take advantage of technical assistance by telephone during the times indicated on our website, or by sending an email to [email protected]. Trained technicians will help you solve problems or guide you in filling orders.


Pursuant to art. 52 of Legislative Decree February 21, 2014, n. 21 the Customer (if he qualifies as a “consumer”) has the right to withdraw from the contract and return the ordered Products, without any penalty and without specifying the reason, within 14 (fourteen) working days from receipt of the Products themselves . RETURNS ARE NOT ACCEPTED FOR PRODUCTS THAT HAVE BEEN ACTIVATED, USED OR WITHOUT WARRANTY SEALS.

The right of withdrawal referred to in paragraph 6.1 above must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. to Drone Emotions Srl – Via Pedonale Isarco n.5 – 20847 Albiate (Monza and Brianza), within 14 (fourteen) working days from receipt of the Products. The above communication can also be sent, within the same period, by telegram, provided it is confirmed, by registered letter with return receipt, within 48 (forty eight) hours following the sending of the telegram or fax.

The substantial integrity of the Product to be returned is an essential condition for exercising the right of withdrawal. The right of withdrawal, therefore, cannot be exercised if the buyer has not taken adequate measures to ensure that the Product can be returned in the same condition in which it was received. The Customer can return the Product to the following address: Drone Emotions Srl – Via Pedonale Isarco n.5 – 20847 Albiate (Monza and Brianza). Cash on delivery or carriage forward parcels will not be accepted. RETURNS ARE NOT ACCEPTED FOR PRODUCTS THAT HAVE BEEN ACTIVATED, USED OR WITHOUT WARRANTY SEALS.

Once the Products have been received (and their integrity has been verified) Drone Emotions Srl will, in the shortest possible time, credit the Customer with the cost of the returned Products (as indicated on the invoice), withholding, where necessary, the amount of the shipment which will remain permanently at the expense of the customer.


Without prejudice to the possible applicability of mandatory provisions of the law aimed at protecting consumers (as defined pursuant to article 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute in any way connected to these General Conditions will be devolved to the exclusive jurisdiction of the Court of Monza. Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, the Customer declares to have carefully read and understood and to specifically accept the following clauses of the General Conditions of Sale The Merchant: 1.1, 1.2, 2.1, 2.2, 3.2 , 4.1, 4.2, 4.3, 5.1, 5.2, 5.3, 6.2, 6.3, 6.4, 6.5 and 7.


Before purchasing, the customer is obliged to take note of the current legislation shown on the Enac website in the Sapr section. All the authorizations indicated on our site can be verified on the institutional site of the Enac area Sapr. Any inaccuracies due to changes in the ENAC regulation subsequent to the purchase of the service, in the event that the same cannot be completed due to this change, cannot be reimbursed or subject to any legal proceeding if at the time of sale deemed compliant with the regulation .
The customer will be obliged to take out the relative insurance policy before any practical test or flight before and after the release of an ENAC authorisation. All consultations are carried out through an external consultant who is responsible for the entire civil and criminal procedure. For each case, ENAC could charge the client for management fees that are not included in our consultancy service.

Information pursuant to art. 13 of Legislative Decree 196/2003 for requests sent through the site. The undersigned company communicates that the data you release will be processed for the sole purpose of processing your request to purchase our products, limited to the execution of the legal and contractual obligations related to it. The provision of data is optional, however failure to provide them makes it impossible to obtain what may be requested. The data provided will be processed both on paper and electronically, as well as electronically to execute your request, using systems which in any case are capable of protecting the confidentiality of your data. The data you release will be kept for the time strictly necessary to consider your request and all those in charge of processing (identified for legal purposes) according to their authorization profile and any managers of the Company will be able to learn about them. Finally, we inform you that the art. 7 of the aforementioned Legislative Decree grants each person interested in the processing of personal data concerning him specific rights.
The data controller is: Drone Emotions Srl – Via Pedonale Isarco n.5 – 20847 Albiate (Monza and Brianza)
Art. 7 Legislative Decree 196/03 (Rights of access to personal data and other rights)
1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet registered, and their communication in an intelligible form.
2. The interested party has the right to obtain the indication:
a) the origin of the personal data;
b) the purposes and methods of processing;
c) of the logic applied in case of treatment carried out with the aid of electronic instruments;
d) of the identification details of the owner, of the managers and of the designated representative pursuant to article 5, paragraph 2;
e) of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as designated representative in the territory of the State, managers or agents.
3. The interested party has the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means manifestly disproportionate to the protected right.
4. The interested party has the right to object, in whole or in part:
a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
b) to the processing of personal data concerning him for the purpose of sending advertising material or direct sales or for carrying out searches for market or commercial communication. With regard to the methods of exercising your rights, please refer to the provisions of articles no. 8 and 9 of Legislative Decree 196/03.